Optimising Customer Experience through line of sight solutions to eliminate the wastage of time and resources
The Converter is a real time, visible, shopper conversion management solution, monitoring your shopper service delivery with interactive analytics to direct shopper engagement, driving dramatic sales increases and sustainable market share growth.
Shopper Conversion Module Features:
Hourly shopper service delivery (Conversion Rate) reporting distributed to Live Scoreboards for workforce engagement;
Targeted Conversion Rates to drive service delivery supported by workforce reward programs;
Regular performance reporting on Conversion and Service Level;
Engages and energisers your retail workforce forever;
Reduces staff turnover;
Drives your workforce and customer experience to traditionally unattainable levels;
Drives market share gains;
Reduces stock losses.
The Converter improves top line revenue and realised gross margins through faster rate of sale/reduced markdowns.